Archives

Direct Debit Service for Qantas Premier cards

Requirements, technical constraints and opportunities gathering via multiple workshops, and product strategy, design and development (structure, user journeys, use cases,

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Reinforcing Qantas Premier cards’ benefits

Requirements, technical constraints and opportunities gathering via multiple workshops, and product strategy, design and development (structure, user journeys, use cases,

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Commonwealth Bank’s case management system

Requirements gathering by conducting multiple workshops and user interviews, and product strategy, design and development (structure, user journeys, use cases,

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Northern Beaches Council’s CRM & Front Desk redesign

This engagement was aimed at delivering a new Customer Relationship Management (CRM) solution powered by Salesforce and potentially a new

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Macquarie Bank’s customer servicing tools

User research and data gathering (user & stakeholder interviews and data-driven analysis), and product strategy, design and development (overarching structure,

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NBN Co’s ATLAS:Operate

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), and product strategy, design and development

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NBN Co’s ATLAS:Wayfinder

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), and product strategy, design and development

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NBN Co’s Boundary Manager

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), and product strategy, design and development

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NBN Co’s EIS Tool Suite Dashboard

Product strategy, design and development (wireframes) of NBN Co’s EIS Tool Suite Dashboard, which is an internal web portal that

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Defence Jobs’ Recruitment Centre section

User research and data gathering (content audit, online surveys, web traffic analysis and card sorting), and product strategy, design and

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