Commonwealth Bank’s case management system

Requirements gathering by conducting multiple workshops and user interviews, and product strategy, design and development (structure, user journeys, use cases, functional specifications, business rules, wireframes and prototype) of a case management system for Commonwealth Bank.

This system was aimed at processing garnishee order for debts and similar requests.

Work done at HCL Technologies, a consulting firm.

  • Client - Commonwealth Bank of Australia, a multinational bank
  • Date - 2020
Commonwealth Bank’s case management systemCommonwealth Bank’s case management systemCommonwealth Bank’s case management systemCommonwealth Bank’s case management system

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