Archives

Reinforcing Qantas Premier cards’ benefits

Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use

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Commonwealth Bank’s case management system

Requirements gathering by conducting multiple workshops and user interviews, product strategy and development, and information architecture (structure, user journeys, use

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Northern Beaches Council’s CRM & Front Desk redesign

This engagement was aimed at delivering a new Customer Relationship Management (CRM) solution powered by Salesforce and potentially a new

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Macquarie Bank’s customer servicing tools

User research and data gathering (user & stakeholder interviews and data-driven analysis), product strategy and development, and information architecture (overarching

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NBN Co’s ATLAS:Operate

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), product strategy and development, and information

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NBN Co’s ATLAS:Wayfinder

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), product strategy and development, and information

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NBN Co’s Boundary Manager

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), product strategy and development, and information

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NBN Co’s EIS Tool Suite Dashboard

Product strategy and development, and information architecture (wireframes) of NBN Co’s EIS Tool Suite Dashboard, which is an internal web

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Defence Jobs’ Recruitment Centre section

User research and data gathering (content audit, online surveys, web traffic analysis and card sorting), product development, and information architecture

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Defence Jobs’ Reserves section

User research and data gathering (content audit, online surveys, web traffic analysis and card sorting), product development, and information architecture

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