User research and data gathering (market research, competitive review, content audit, focus groups, interviews and web traffic analysis), product strategy
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User research and data gathering (market research, competitive review, customer feedback and usability testing), product strategy and development, and information
User research and data gathering (market research, competitive review and usability testing), product strategy and development, and information architecture (personas,
The purpose of this discovery work was to shed light on the existing customer journeys in the context of BT’s
A mobile app & website redesign proposition for Cricket Australia comprising a UI assessment of their existing digital platforms, data
Full UI assessment and redesign of Commonwealth Bank’s existing Home Loan Pricing Tool (HLPT) by addressing a number of gaps
This discovery work was aimed at delivering a new marketing strategy solution powered by Adobe Marketing Cloud. The final proposition
This engagement consisted of a pre-discovery work to deliver a new Customer Relationship Management (CRM) solution powered by Microsoft Dynamics.
Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use
Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use