Archives

Qantas Travel Money’s Public Website Redesign

User research and data gathering (market research, competitive review, customer feedback and usability testing), product strategy and development, and information

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Defence Jobs’ ADF Active app

User research and data gathering (market research, competitive review, content audit, focus groups, interviews and web traffic analysis), product strategy

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AMP’s Insurance Needs

User research and data gathering (market research, competitive review and usability testing), product strategy and development, and information architecture (personas,

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Credit Limit Management for Qantas Premier Cards

Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use

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Direct Debit Service for Qantas Premier Cards

Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use

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Reinforcing Qantas Premier Cards’ Benefits

Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use

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Northern Beaches Council’s CRM & Front Desk redesign

This engagement was aimed at delivering a new Customer Relationship Management (CRM) solution powered by Salesforce and potentially a new

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Macquarie Bank’s Customer Servicing Tools

User research and data gathering (user & stakeholder interviews and data-driven analysis), product strategy and development, and information architecture (overarching

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NBN Co’s ATLAS:Operate

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), product strategy and development, and information

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NBN Co’s ATLAS:Wayfinder

User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), product strategy and development, and information

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