CX leader and enabler. Design-led strategy, development and delivery of programs, products and processes for a wide range of clients, such as Commonwealth Bank of Australia, Colonial First State, Cricket Australia and United Overseas Bank. Business and project goals, objectives and priorities. Scope definition and solution requirements. Stakeholder management, and workshop facilitation using multiple Design Thinking techniques. CX/UX deliverables supported by user- and data-driven insights

UX-led strategy and development of Qantas Money products (i.e., travel money and credit cards) in a lean environment. Product planning, solution requirements, traffic and user feedback analyses, and data-driven design. Stakeholder management, and workshop facilitation. UX deliverables, such as user journeys, use cases, wireframes, prototypes, and business rules. Usability recommendations

Discovery work for BPAY Group and Northern Beaches Council, and workshop facilitation for Qantas. CX-led strategy, building and delivery of Macquarie Bank’s customer servicing tools using Agile methodologies. Project planning, scope definition and solution requirements. Stakeholder management. Large range of user research methods, from interviews to co-design workshops. CX/UX deliverables, such as personas, user journeys, feature maps, use cases, wireframes, and business rules. Usability recommendations

UX-led strategy and development of AMP’s insurance tools using Agile methodologies. Project planning, scope definition and solution requirements. Facilitation between multiple stakeholders. Large range of user research methods, from usability testing to heuristic evaluation. UX deliverables, such as personas, user journeys, use cases, wireframes, prototypes, and business rules. Usability and accessibility recommendations

CX team leader. Experience design strategy, building and delivery of NBN Co’s systems – mostly mobile – and processes using Agile methodologies. Business and project goals, objectives and priorities. Scope definition and solution requirements. Facilitation between multiple stakeholders. Large range of user research methods, from online surveys to contextual inquiries. CX/UX deliverables, such as personas, customer journeys, use cases, wireframes, prototypes, and business rules. Usability, accessibility and tracking recommendations

UX team leader. User experience strategy and development of Defence Force Recruiting’s website, campaigns, systems and tools. UX consultancy for IBM, PayPal and Virgin Mobile Australia, among others. Business and project goals, objectives and priorities. Scope definition and solution requirements. Large range of user research methods, from web traffic analysis to focus groups. UX deliverables, such as personas, scenarios, site maps, user journeys, use cases, wireframes, prototypes, content audit, functional specifications, and business rules. Tracking and SEO recommendations

User experience strategy for Commonwealth Bank of Australia’s website and Kellogg’s promotional websites. Scope definition and solution requirements. User research methods. UX deliverables, such as personas, site maps, user journeys, use cases, wireframes, content audit, functional specifications, and business rules. SEO recommendations

Team lead on a variety of projects within an Agile environment. User experience strategy and development of Globo.com’s website and properties. Business and project goals, objectives and priorities. Scope definition and solution requirements. Facilitation between multiple stakeholders. Large range of user research methods, from contextual inquiries to split testing. UX deliverables, such as personas, scenarios, site maps, user journeys, use cases, wireframes, prototypes, content audit, functional specifications, ontologies, and business rules. Tracking and SEO recommendations. Quality assurance

Classes and workshops in Graphic Design undergraduate course

Classes and workshops in Design undergraduate and postgraduate courses

Assistance in the discipline ‘Introduction to Contemporary Art’, from Professor Lauro Cavalcanti, in the Design undergraduate course at ESDI - UERJ

User experience strategy and development of Globo.com’s website and properties. Business and project goals, objectives and priorities. Scope definition and solution requirements. Facilitation between multiple stakeholders. Large range of user research methods, from card sorting to interviews. UX deliverables, such as personas, scenarios, site maps, user journeys, use cases, wireframes, prototypes, content audit, functional specifications, taxonomies, and business rules. Tracking and SEO recommendations. Quality assurance

Interface and graphic solutions for a variety of systems. Navigation and flow of information. Form reports and diagrams

Design and maintenance of Apollo’s website. Task flow management. Business and project goals, objectives and priorities. Scope definition and solution requirements

Product strategy and development of EncontroIdeal’s website and campaigns. Business and project goals, objectives and priorities. Scope definition and solution requirements. Task flow management. User research methods. UX deliverables, such as site maps, user journeys, use cases, wireframes, prototypes, functional specifications, and business rules. Tracking and SEO recommendations

Creative team leader. User experience development of Central de Desejos’ websites and campaigns. Business and project goals, objectives and priorities. Scope definition and solution requirements. User research methods. UX deliverables, such as site maps, user journeys, use cases, wireframes, prototypes, content audit, functional specifications, and business rules

User experience development of the Ivox website and campaigns. Strategic planning support. Business and project goals, objectives and priorities. Scope definition and solution requirements. User research methods. UX deliverables, such as site maps, user journeys, use cases, wireframes, prototypes, functional specifications, and business rules

Design and maintenance of a wide range of digital solutions, mostly small- to large-scale websites of multiple industries – such as entertainment, financial services, insurance, music, pulp and paper, and television – in Brazil

Assistance in the discipline ‘Product Design Development II’, from Professor Frank Anthony Barral Dodd, in the Design undergraduate course at ESDI - UERJ

Design and maintenance of a wide range of digital solutions, mostly small- to large-scale websites of multiple industries – such as entertainment, financial services, insurance, music, and media – in Brazil

Design and maintenance of a wide range of digital solutions, mostly small- to large-scale websites of multiple industries – such as financial services, hospitality, retail, and telecommunications – in Brazil

Design and maintenance of a wide range of digital solutions, mostly small- to mid-scale websites of multiple industries – such as education, engineering, oil and gas, publishing, retail, and telecommunications – in Brazil

Maintenance of a wide range of large-scale websites of multiple industries – such as document management, entertainment, music, publishing, retail, and television – in Brazil