User research and data gathering (online surveys, contextual inquiries, interviews and web traffic analysis), product strategy and development, and information architecture (conceptual mapping, personas, user journeys, use cases, functional specifications, wireframes and prototypes) of NBN Co’s ‘ATLAS:Operate’, which is a mobile app that allows field personnel to automate many work tasks when connecting a customer premises to the NBN Co network or when troubleshooting a connection.
Online surveys, contextual inquiries, interviews and web traffic analysis were continuously carried out in order to understand key user needs, business requirements and technical constraints. As a result, the strategy plan was under constant review, which encompassed a prioritised feature list (product backlog).
This app is currently in use by Delivery Partners’ field force, and also NBN Co’s Regional Workforce. The app supports both Android and iOS.
Work done at NBN Co.