Direct Debit Service for Qantas Premier Cards

Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use cases, functional specifications, business rules, wireframes and prototypes) of the direct debit feature for Qantas Premier credit cards, covering off both Qantas Money app (mobile) and Qantas Money companion website (desktop).

Problem statement:
How can we make it easy for customers to set up and manage their credit card direct debit service, in line with regulations and financial compliance requirements?


  • Client - Qantas Airways, the flag carrier of Australia
  • Date - 2018
Direct Debit Service for Qantas Premier CardsDirect Debit Service for Qantas Premier Cards

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