Credit Limit Management for Qantas Premier Cards

Requirements, technical constraints and opportunities gathering via multiple workshops, product strategy and development, and information architecture (structure, user journeys, use cases, functional specifications, business rules, wireframes and prototypes) of the credit limit management feature for Qantas Premier credit cards, covering off both Qantas Money app (mobile) and Qantas Money companion website (desktop).

Problem statement:
How can we make it easy for customers to decrease their credit card limit whilst also allowing them to request a limit increase through our digital channels, in line with regulations and financial compliance requirements?


  • Client - Qantas Airways, the flag carrier of Australia
  • Date - 2018
Credit Limit Management for Qantas Premier CardsCredit Limit Management for Qantas Premier CardsCredit Limit Management for Qantas Premier Cards

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