: Sydney, NSW, Australia
G’day! My name is Leonardo Burlamaqui. I am a hands-on Experience Strategist, well versed in both design and research. I have a broad experience in identifying real world opportunities, and bringing digital and analog together. My aim is to build seamless and innovative experiences that reflect a perfect balance between customer needs and business goals.
With a strong leadership experience, I have been working on large-scale transformation programs, building and uplifting products, services and processes for 15+ years. My areas of expertise are Human-Centered Design, Service Design, Customer Experience and User Experience, among others. In addition, I have a lot of interest in studies in Design-Led Innovation and Engineering Innovation.
Between 2013 and 2018, I pursued a PhD in Engineering Innovation at the University of Sydney, under Professor Andy Dong’s supervision, before exiting the program. My research focused on the perception of intended affordances and culminated in 5 publications. I hold an MSc degree in Design from ESDI – UERJ (2010-2012), a Postgraduate degree in e-Business from EPGE – FGV (2000-2001), and a BA degree in Industrial Design from ESDI – UERJ (1995-1999) with majors on both Industrial Design and Graphic Design.